Customer Care & Complaints
At Home Sealed we strive to provide the best products and service to all out customers. We also employ the best people.
Our goal is to complete every single installation successfully, as well as ensuring our customers enjoy the whole experience, in order to maintain our professional reputation and generate further business through customer recommendations.
The most important element in our business is our customers. Without you, there would be no business. We rely on you to recommend our service to your families and friends and we recognise that there can be no substitute for high quality and service. We accept our duty to look after your needs and we are prepared to make every effort to ensure that you enjoy dealing with Home Sealed.
Your feedback is important to us and will help us to improve our service so please tell us what you liked, or disliked about our service.
If you are unhappy about any aspect of our service, please tell us so that we can put it right. If you’re happy with our service, we would be delighted to hear from you and for you to recommend your friends and family.
We have a robust policy of continuous improvement and aim to provide the best possible service. Your comments or suggestions would be very much appreciated.
You can contact us:
Phone: 0141 266 0032
Post: 2 Rennie Place, East Kilbride, Glasgow G74 5HD
Who are we?
We are authorised and regulated by the Financial Conduct Authority FRN 712127. We act as a credit broker not a lender and provide facilities to business from a panel of lenders. Homesealed is a trading name of Homesealed Ltd
T: 0141 266 0032
If you have any requests concerning your personal information or any queries with regard to these practices please Contact us directly.
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
Identifying potential retailer partners.
Dealing with your requests and enquiries.
Customers who have a credit agreement with one of our panel of lenders
Providing you with information about products and services offered by Homesealed Ltd
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information from your partner retailer application with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Checking your identity
We may ask you to provide physical evidence of identity verification or search the files of credit reference agencies which will keep a record of our search, whether or not your application for a facility proceeds. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when we will need to confirm or re confirm the name and address of our partner lenders, including directors and shareholders. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ Homesealed ltd will inform you of the receipt of this information to discuss the deletion of this data.
Homesealed will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Homesealed ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Homesealed ltd will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
Last updated: March 2020